Businessweek has as damning article on the arbitration industry:

But internal NAF documents and interviews with people familiar with the firm reveal a different reality. Behind closed doors, NAF sells itself to lenders as an effective tool for collecting debts. The point of these pitches is to persuade the companies to use the firm to resolve clashes over delinquent accounts. JPMorgan Chase (JPM) and Bank of America (BAC) are among the large institutions that do so. A September, 2007, NAF PowerPoint presentation aimed at creditors and labeled “confidential” promises “marked increase in recovery rates over existing collection methods.” At times, NAF does this kind of marketing with the aid of law firms representing the very creditors it’s trying to sign up as clients.

The laws that allow for this need to be changed.

The arbitration system is corrupt to the core.